Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 7 days of delivery.

Return Eligibility

To be eligible for a return, the item must:

- Be unused and in its original condition.

- Be in the original packaging, where applicable.

- Be returned within 7 days of delivery.

- Include proof of purchase or order information.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. We will review the issue and, where appropriate, provide a replacement or refund.

Please contact us before sending any item back.

How to Request a Return

To request a return, please contact us at:

rokpankajfacts@gmail.com

Please include your order number, the reason for the return, and photos of the item if it is damaged, defective, or incorrect.

Do not send any item back without receiving return instructions from us first.

Refunds

Once your returned item is received and inspected, we will notify you about the status of your refund.

If your return is approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Return Shipping

Unless the item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Returns Without Prior Approval

Returns sent without contacting us first may not be accepted. Please contact us before returning any item so that we can provide the appropriate return instructions.

For any questions about returns or refunds, please contact us at:

rokpankajfacts@gmail.com